Here are some companies where I have gotten either a) great product or b) GREAT customer service when the product wasn’t what I wanted:

• Zappos.
  
• Boden. (lovelovelove)
  
• Eddie Bauer.
  
• Sundance. (mostly jewelry)
  
• Garnet Hill.

I am on a bit of a spending spree right now, actually buying clothes which is something I seriously almost never ever do (CDs, books, movies = All the time!! Clothes? Very, very rarely). It’s very refreshing to look in my closet and think “Hey! I DO have something to wear!”