A Tale of Two Cities

Altering phone service. 65 minutes, seven transfers:

Dear AT&T,
do you have job openings in customer service?
Because the people working there right now? SUCK.
If I did my job that badly, I WOULD HAVE BEEN FIRED A LONG TIME AGO.
I am now being transferred to the SEVENTH person this morning.
You. Suck.

Altering cable service. Two minutes, no transfers:

Dear Comcast,
Your customer service today was EXCELLENT.
Not just in contrast to the suckass service of AT&T but even on its own merits.
In and out in two minutes flat, no transferring me 87 times to other people just as incapable.
Thanks so much and I’m seriously considering transferring anything I do through AT&T to you instead.

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